Refund policy
Damaged, Defective, or Incorrect Orders
Please inspect your order when you receive it. If your magnets arrive damaged, defective, or were made incorrectly, please contact us as soon as possible at joyfullittlemagnets@outlook.com.
Please include your order number and clear photos showing the issue so we can evaluate it and make it right. Depending on the situation, we may provide a replacement or refund.
Custom Products
Because your photo magnets are custom-made using the photos you provide, we do not accept returns or refunds for:
- Change of mind
- Incorrect photos uploaded by the customer
- Choosing the wrong photo
- Dissatisfaction with a photo selected by the customer
- Incorrect quantity selected by the customer
Please carefully review your photos and order details before completing your purchase.
Exchanges
Because our magnets are personalized products, we do not offer exchanges for customer preference or changes of mind.
If we made your order incorrectly or your magnets arrive damaged or defective, please contact us so we can work with you on a replacement or refund.
Refunds
If your order qualifies for a refund, we will notify you after reviewing the issue. Approved refunds will be issued to your original payment method.
Please allow your bank or payment provider time to process the refund.
Shipping Charges
Original shipping charges are generally non-refundable unless the issue was the result of an error on our part.
Contact Us
If you have questions about our refund and return policy, please contact us at: